Regulatory & Compliance Information

1. Service Overview

Dmitry Sokolov MD – Private Medical Advisory (Dmitrijs Sokolovs, Sole Trader) operates a remote, Consultant-led Independent Medical Agency (telemedicine) service delivered from Scotland. The service is registered with Healthcare Improvement Scotland (HIS) as an Independent Medical Agency under the Public Services Reform (Scotland) Act 2010. HIS Registration No.: [pending]. Service users may verify the service's registration at healthcareimprovementscotland.org.

The service provider is Dr Dmitrijs Sokolovs (GMC 7055978), a GMC-registered Consultant physician who provides deep-data baselining, diagnostic interpretation, longitudinal performance monitoring and management. This is supported by regular written clinical summaries and secure asynchronous clinical correspondence.

This service provides medical oversight focused on physiological baselining, habit architecture, and performance optimisation, utilising evidence-based nutrition planning, clinical exercise prescription, sleep optimisation protocols, and structured monitoring.

This approach leverages multi-dimensional objective baselining – including advanced blood panels, DEXA scanning, cardiopulmonary exercise testing (CPET), GlycanAge biological age assessment, continuous glucose monitoring (CGM), continuous nutrition audit (Cronometer), and tracker device output – to create bespoke, evidence-based strategies.

Where clinically indicated, the Advisor may issue referrals to regulated private healthcare facilities and UKAS-accredited diagnostic laboratories within the UK. The service provides remote prescribing within the UK, where appropriate and clinically indicated (see Section 5).

The service is complementary in nature and does not replace the service user's NHS GP, local primary care, or specialist services. Service users must retain and engage their local healthcare infrastructure for routine screening, acute illness management, urgent concerns, and ongoing GP/specialist care.

All fees charged by this service are exempt from VAT under Schedule 9, Group 7 of the Value Added Tax Act 1994.

2. Delivery Tracks

Track A (All-Inclusive): The Advisor orders and manages relevant private diagnostics.

Track B (Self-Arranged): The service user self-arranges diagnostics via their own preferred private providers or the NHS.

Regardless of track selected: the Advisor acts as a treating physician; the service is delivered remotely from Scotland for service users domiciled in the UK; service users are expected to retain and engage their usual primary care and specialist services; this service does not provide urgent triage or emergency care; prescribing is available where clinically appropriate (see Section 5).

3. Standalone Diagnostic Strategy Engagements

These engagements are designed to interpret complex physiological data and provide an actionable, evidence-based medical strategy.

Track A (All-Inclusive)	Fee
Advanced Blood Panel Interpretation Strategy	£1,000
CPET Strategy	£1,000
DEXA Body Composition Strategy	£1,000

Track B (Self-Arranged)	Fee
Advanced Blood Panel Interpretation Strategy	£500
CPET Interpretation Strategy	£500
DEXA Interpretation Strategy	£500

GlycanAge Biological Age Test	Fee
One Test & One Strategy Session	£600
Two Tests & Two Strategy Sessions	£1,000

4. Longitudinal Medical Advisory (Retainers)

For continuous clinical oversight, the Advisor integrates full diagnostic baselines into an ongoing medical and lifestyle strategy.

Term	Track A	Track B
1 Month	£8,000	£4,000
3 Months	£12,000	£7,000
6 Months	£19,000	£13,000
9 Months	£25,000	£17,000
12 Months	£30,000	£20,000

Immediate Family Courtesy: Bespoke retainer structures are available upon request for first-degree relatives.

Standard Clinical Architecture components: Advanced Blood Panel, DEXA Body Composition Scan, CPET, GlycanAge Biological Age Test, Continuous Glucose Monitoring (CGM), Lifestyle Audit 360, Continuous Nutrition Audit (Cronometer), Clinical Access (Initial Consultation up to 120 minutes, Bi-weekly Telemedicine Strategy Reviews up to 60 minutes, priority asynchronous encrypted messaging).

How you communicate with your Advisor:

Channel	Used for	Response
Encrypted messaging (Signal recommended)	Brief clinical queries, supplement/dosing confirmations, time-sensitive communications	Typically within hours during daytime
Consultation (Google Meet)	In-depth clinical discussion, investigation review, strategy setting	Per schedule
Secure email (password-protected PDF)	Formal Clinical Advisory Summaries, referral letters	Following consultations; non-urgent within 5 working days
Personal health dashboard	Longitudinal view of results, compliance, nutrition, exercise, sleep data	Updated by Advisor; refreshes within 15 minutes

Encrypted messaging is for brief, non-emergency clinical communication. It is not a substitute for your bi-weekly consultation and is not an emergency channel. In a medical emergency, contact 999 immediately.

5. Financial & Operational Policies

Non-Refundable Fees: Standalone engagement fees are strictly non-refundable once payment has been made, as clinical time is allocated during the onboarding assessment. Retainer fees are strictly non-refundable once payment has been received, as the fee covers the Pre-Retainer Phase and full duration of clinical time.

Emergency Care Exclusion: This is a scheduled advisory service. In a medical emergency, service users must immediately contact local emergency services (999).

Prescribing: Where clinically appropriate, the Advisor may issue UK prescriptions within the defined scope of this service and in accordance with applicable UK regulatory requirements. This service does not prescribe controlled drugs (Schedules 1–5). This service does not prescribe, initiate, or take clinical responsibility for weight-management pharmacotherapy. Where a service user is already prescribed such medication by an independent provider, this service may provide ancillary monitoring support within the advisory scope of this practice.

Rescheduling and Cancellation: Bi-weekly sessions may be rescheduled with a minimum of 48 hours' notice. Late cancellations (fewer than 48 hours) and non-attendance count as a delivered session against the retainer. In all such cases, a brief written clinical update will be provided to maintain continuity.

Practitioner Absence: Planned absence: 14 days' notice. Unplanned absence: notification as soon as reasonably practicable. Missed sessions rescheduled at earliest opportunity. No out-of-hours or emergency cover during any period of absence.

GP Communication: Service users are encouraged to consent to sharing of findings with their NHS GP. Limited or no disclosure is the service user's choice; implications are explained in the Clinical Intake, Consent Agreement & Terms of Business (Document 20).

Record Retention: Clinical records retained for a minimum of 10 years from the date of last contact, or longer where there is an open complaint, adverse incident, regulatory inquiry, or actual/anticipated claim.

6. Service Exclusions

• Persons under 18 years of age
• Persons in the active phase of malignancy/cancer diagnosis under treatment
• Persons who are pregnant
• Persons presenting with acute psychiatric illness, active major depressive episode, suicidal ideation, or other acute mental health crises
• Persons presenting with a medical emergency or acute life-threatening condition – directed immediately to 999/A&E
• Persons seeking a replacement for primary care or specialist NHS care

7. Your Rights as a Service User

In accordance with the Health and Social Care Standards: My Support, My Life (Scottish Government, 2017), you have the right to: withdraw consent and disengage at any time; access your clinical records (Subject Access Request, responded to within one calendar month); request rectification of inaccurate data; raise concerns without detriment; involve a representative of your choosing; and receive clear, honest information about your care.

8. Complaints Procedure

See the separate Complaints Handling Policy on this page for full details.

9. Contact

Service Enquiries: advisory@dmitrysokolovmd.com
Telephone: +44 7760 980107
Website: dmitrysokolovmd.com
Registered Address: 4 Boclair Avenue, Bearsden, Glasgow, G61 2SE

Appendix A (Clinical Architecture – Detailed Specification) is provided to confirmed service users following completion of the Clinical Intake, Consent Agreement & Terms of Business (Document 20).

1. Who We Are

Dmitrijs Sokolovs (sole trader, trading as Dmitry Sokolov MD – Private Medical Advisory) is the data controller for all personal data processed in connection with this service. ICO Registration: ZB509057. Contact: advisory@dmitrysokolovmd.com.

2. What Data is Collected and Why

Data Category	Details & Lawful Basis
Enquiry data	Name, email – to respond to enquiries (Legitimate Interest)
Online booking data	Name, email, phone, appointment date/time. Collected via self-hosted booking system (Booknetic); stored on Hostinger UK (London). (Legitimate Interest)
Identity data	Name, DOB, address, passport (video check) – to verify identity (Contractual / Legal Obligation)
Health data	Medical history, investigations, prescriptions, lifestyle audit – to provide clinical advisory services (Explicit Consent, Art. 9(2)(h) UK GDPR)
Financial data	Payment details via Stripe (card) or Monzo Business (bank transfer). Not stored by Dr Sokolovs (Contractual)
Communication data	Consultation notes, email correspondence, encrypted messaging – for clinical continuity (Contractual / Legal Obligation)
Wearable & lifestyle data	Nutrition, exercise, sleep, HRV, CGM, biometrics from Cronometer and wearable devices (Explicit Consent, Art. 9(2)(h) UK GDPR)
Dashboard data	Pseudonymised results displayed on secure authenticated dashboard, accessible only by individual service user (Explicit Consent, Art. 9(2)(h) UK GDPR)

3. Who Data is Shared With

Data is shared only with approved subprocessors operating under DPAs or appropriate contractual and technical safeguards, as detailed in the Data Protection Impact Assessment (Document 21), available to service users on request.

4. How Long Data is Kept

Category	Retention
Clinical records	Minimum 10 years from date of last contact (subject to Known-Exception Rule)
Enquiry data (no service taken up)	12 months
Financial records	7 years (HMRC requirement)

5. Your Rights

Under UK GDPR you have the right to: access your data (Subject Access Request – responded to within one calendar month); rectification; erasure (subject to clinical retention requirements); restriction of processing; data portability; object to processing. To exercise any right, contact: advisory@dmitrysokolovmd.com.

6. Complaints

If you are dissatisfied with how your data is handled, you may complain to the ICO: ico.org.uk/concerns | 0303 123 1113 | Wycliffe House, Water Lane, Wilmslow SK9 5AF.

7. Breach Notification

Any notifiable breach will be reported to the ICO within 72 hours and affected service users notified without undue delay in accordance with UK GDPR Article 34.

1. Policy Statement and Aims

Dmitry Sokolov MD – Private Medical Advisory welcomes complaints as an opportunity to improve. All complaints are handled fairly, promptly, and respectfully. The complainant is kept informed throughout the process. Complaints may be submitted by the service user or by a family member, carer, advocate, or representative acting on their behalf. Raising a complaint will not affect the complainant's care or standing as a service user.

Healthcare Improvement Scotland is the regulator for independent healthcare services in Scotland and can accept complaints at any time.

2. How to Make a Complaint

• By email to: advisory@dmitrysokolovmd.com
• By post to: 4 Boclair Avenue, Bearsden, Glasgow, G61 2SE
• Verbally during a consultation (recorded in notes)

3. Acknowledgement

All complaints are acknowledged in writing within 3 working days of receipt, confirming receipt and providing an expected timeline for response.

4. Investigation and Response

A thorough investigation is completed within 20 working days. Where this is not possible, the complainant is informed of the delay and a new target date provided. The investigation outcome, apology where appropriate, explanation, and corrective actions are communicated in writing.

Where Healthcare Improvement Scotland conducts an investigation into a complaint about this service, Dr Sokolovs will cooperate fully with the investigation, provide access to all relevant records, and comply with any requirements or recommendations arising from the complaint investigation report.

5. Complaining to Healthcare Improvement Scotland

Healthcare Improvement Scotland is the regulator for independent healthcare services across Scotland and can accept complaints at any time:

Programme Manager, Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB
Tel: 0131 623 4342
Email: his.ihcregulation@nhs.scot
Website: healthcareimprovementscotland.org

Healthcare Improvement Scotland is the final stage for complaints about independent healthcare services in Scotland. If you wish to raise a concern about how HIS conducted the investigation of your complaint, you may do so via his.ihcregulation@nhs.scot or his.comments@nhs.scot.

6. Monitoring

All complaints are logged in the Complaints Register. The number and nature of complaints are reviewed annually as part of the clinical governance review. Complaint records are retained in accordance with the service's record retention policy (minimum 10 years from the date of last contact).