Terms of sale
Last updated 8 November 2026
These terms apply to digital products, printed books, calls, structured lifestyle coaching programmes and private and corporate group sessions bought or booked on dmitrysokolovmd.com or by invoice from me. They do not apply to the Private Medical Advisory, which has its own terms in its section of this website, or to work agreed in writing with an organisation (see Organisations). You can save or print these terms from this page.
Who sells
Dr Dmitrijs Sokolovs, trading as Dmitry Sokolov MD, a sole trader.
- Address: 4 Boclair Avenue, Bearsden, Glasgow G61 2SE, United Kingdom
- Email: contact@dmitrysokolovmd.com
- Telephone: +44 77609 80107
- Not registered for VAT in the United Kingdom
Prices and payment
Prices are in pounds sterling. Before you pay, the website and the checkout show the total price for your country, including any VAT.
Products sold directly on the website are paid for by card, Apple Pay or Google Pay, processed by Stripe. Coaching programmes, custom packages and work for organisations are invoiced by me and paid by bank transfer.
How to order
You must be 18 or over to buy, book or hold an account.
- Choose a digital product, a book or a booking.
- Enter your name, email address and billing country and, where asked, the delivery address, the date and time, the gift recipient’s details or a business’s EU VAT number.
- Check the order summary. You can correct any detail there, or by going back a step, before you pay.
- Give the confirmations asked for.
- Press the payment or booking button. Pressing it places an order with an obligation to pay.
- A confirmation email follows with the order details and these terms; it confirms the contract.
Orders are placed in English. I keep a record of each order; your copy is the confirmation email. Courses, the Project Responsible Online Programme and Library membership can be seen by the account holders in their account. Strategy guide and printed book orders do not appear there.
Digital products
Digital products include Strategy guides (PDF), online courses, the Project Responsible Online Programme (self-paced) and premium Library membership. Strategy guides open in any PDF reader and carry the name of the person they were bought for. Courses, the Project Responsible Online Programme and the Library are used online, in a web browser.
For any problem with a product, email contact@dmitrysokolovmd.com.
Access and the right to cancel
Digital products are available as soon as you pay (for gifts, see Gifts). Before paying, you confirm that you want access to start straight away and that you understand you lose the 14-day right to cancel once the download link or access is provided. The confirmation email records both. Without both confirmations, the product is not supplied.
Access period
Strategy guides are downloaded and yours to keep.
Courses and the Project Responsible Online Programme are available for 24 months, and Library membership for 12 months, from purchase. Any updates made in that time are included, and content that is no longer accurate may be corrected or removed.
Premium Library membership
Premium membership opens all members-only content in the Library and includes the newsletter. It ends after 12 months and nothing further is charged. Email reminders are sent 30 and 7 days before it ends for you to decide on purchasing another 12 months of access, so that its end does not come as a surprise.
Accounts
Courses, the Project Responsible Online Programme and premium Library membership are used through a personal account, for the account holder only. Login details must not be shared. If they are, I may end access when an email asking for the sharing to stop is not acted on within 7 days.
Licence
Digital products are for your personal use on your own devices – or, if bought as a gift, the recipient’s. They may not be shared, copied for others, resold or published.
Gifts
Any digital product can be bought as a gift. You give the recipient’s name and email address; the product is sent to them straight away, and any access period begins at once.
A gift cannot be exchanged for another product, and its access period cannot be moved. If the product cannot be delivered to the email address you gave, it is not refunded; email contact@dmitrysokolovmd.com with another address for the same purchase, and I send it there.
Printed books
Books are printed on demand and sent by the printer to the address you give, in the countries offered at checkout. The delivery charge and the expected delivery time are shown before you pay. Outside the United Kingdom, import VAT and a handling fee may be charged on arrival; you pay them to the delivery company. A book returned because the address given was wrong or incomplete is not sent again.
I am under a legal duty to supply books that conform to the contract. If a book arrives damaged or misprinted, email contact@dmitrysokolovmd.com with photographs as soon as you notice the damage or misprint. Within 30 days of delivery, you can choose a free replacement or a full refund of the price and the delivery charge; after that, you receive a free replacement, or a refund if the replacement is also faulty.
You may cancel within 14 days of delivery (see The right to cancel) and pay the cost of returning the book.
Introductory call
Structured lifestyle coaching is offered only to people living outside the United Kingdom, and is not medical care. It starts with an introductory call of up to 30 minutes on Google Meet.
If we agree to go ahead and you book a coaching programme within 14 days of the call, the introductory call fee is deducted from the programme fee.
Structured lifestyle coaching programmes
After the introductory call, if we agree to go ahead, you choose one of 2 programmes, as described on the Coaching page:
- Assessment and 4 weeks of coaching
- Assessment and 12 weeks of coaching
Investigations and any specialist consultations are arranged and paid for by you.
Fee
The programme summary shows how the fee is divided between the initial stage – setting up your dashboard account with the Lifestyle Audit 360 assessment (LS360), then the 2-hour consultation and the initial strategy package – and the oversight with one-to-one sessions that follows.
Agreement and payment
I send you a programme summary, these terms and an agreement form, on which you ask for the programme to start straight away, and then an invoice. The programme is booked when the invoice is paid in full by bank transfer.
Sessions
Sessions are held on Google Meet at agreed times. With at least 48 hours’ notice, a session can be moved free of charge to another time that suits us both. A session missed, or cancelled with less than 48 hours’ notice, counts as held.
If you cancel
The programme starts when your dashboard account is created and the access instructions are emailed to you.
If you cancel within 14 days of booking, you pay for what has been provided by then, as set out in the programme summary, and the rest is refunded; the oversight part of the fee is refunded pro rata for the remaining full weeks. If you stop the programme more than 14 days after booking, nothing is refunded; sessions can still be rescheduled as above.
If I cannot deliver
If I cannot deliver the programme:
before the consultation – the fee is refunded in full;
after the consultation – the oversight part of the fee is refunded pro rata for the remaining full weeks.
Custom packages
A custom coaching package can be requested (see the Coaching page) and is agreed in writing. The written agreement sets its content, fee and refund terms and prevails where it differs from these terms; on everything else, these terms apply.
Short call
A 30-minute call on Google Meet, on any subject of your choice other than health. Requests come through the contact form.
Health questions are directed to the Private Medical Advisory if you live in the UK, or to structured lifestyle coaching if you live elsewhere, with the note that the latter will be addressed as structured lifestyle coaching and not medical care.
The short call is a stand-alone service, and its fee is not deducted from any programme fees.
Private and corporate group sessions
A group session is a 90-minute session on Google Meet, on one of the topics shown, for a group of 10 to 50 people. The fee is per person. Sessions are not recorded.
The organiser makes the booking, sets the number of people, pays for all places and sends the invitation to the group. The contract is with the organiser or, for a corporate session, with the organiser’s business.
To change the number of people, cancel the booking free of charge up to 24 hours before and book again. If some or all of the group do not attend, the full fee is still charged.
After the session, the organiser receives a handout (PDF), which may be shared with that session’s participants only.
A business in the European Union may give its EU VAT number when booking. Once the number is confirmed as valid, no VAT is charged and the invoice is marked “Reverse charge”; the business accounts for the VAT in its own country.
Calls and group sessions: payment and cancelling
When you book a call or a group session, your card is saved and nothing is charged. The fee is reserved on the card 4 days before the call or session, or at booking if it is less than 4 days away, and taken 24 hours before it starts, or at booking if it is less than 24 hours away.
If the reservation fails, I email you; you then have 48 hours, or until the fee is due to be taken if that is sooner, to update the card, or the booking is cancelled at no cost.
You can cancel a booking free of charge until 24 hours before; after that, a cancellation is charged in full. A booking can be rescheduled once, at any time before it starts; after that, it cannot be rescheduled or refunded. A call or session missed is charged in full.
If I cannot hold a call or session, you can reschedule for a new time or be issued a full refund.
Organisations
Lectures, and access to courses or membership for a team, are agreed with each organisation in writing, on the terms of that agreement. They are not booked through the website.
The right to cancel
If you buy as a consumer, you may cancel a booking or a coaching programme without giving a reason within 14 days of booking; a call or group session can be cancelled no later than 24 hours before it starts, and not once it has been rescheduled.
For a printed book, you may cancel the order for 14 days from the day it is delivered.
For a digital product, the right to cancel ends once the download link or access is provided.
How to cancel
Email contact@dmitrysokolovmd.com before the end of the 14-day period. You may use the model form below, but you do not have to.
Refunds
Refunds are made by the same payment method, at no cost to you.
For a booking, a coaching programme or a digital product: any reservation on your card is released and any payment is refunded within 14 days of your telling me.
For a coaching programme already commenced: the payment for the part already provided is retained, and you get refunded for the outstanding components of the programme.
For a printed book: send it back to the address above within 14 days of cancelling, at your own cost. The price and the standard delivery charge are refunded within 14 days of the book reaching me. If the book has been handled more than needed to examine it, the loss in value will be deducted.
Model cancellation form
To: contact@dmitrysokolovmd.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Full name of consumer(s),
Address of consumer(s),
Date
[*] Delete as appropriate.
Liability
If you buy as a consumer, I am not responsible for business losses, such as loss of profit, revenue or opportunity. If you buy for a business, my total liability for any order or booking is limited to the price paid for it.