Cancellations, returns and refunds
Last updated 8 November 2026
This page brings together what the Terms of sale say about cancelling, returns and refunds. Where the two differ, the Terms of sale apply.
How to cancel
Email contact@dmitrysokolovmd.com. You may use the model form in the Terms of sale, but you do not have to.
Refunds are made by the same payment method, at no cost to you.
Digital products
Digital products are available as soon as you pay. Before paying, you confirm that you want access to start straight away and that you understand you lose the 14-day right to cancel once the download link or access is provided. The confirmation email records both. Without both confirmations, the product is not supplied.
A gift cannot be exchanged for another product, and its access period cannot be moved. If the product cannot be delivered to the email address you gave, it is not refunded; email contact@dmitrysokolovmd.com with another email address for the same purchase, and I send it there.
Calls and group sessions
You can cancel a booking free of charge until 24 hours before; after that, a cancellation is charged in full.
A booking can be rescheduled once, at any time before it starts; after one reschedule, it cannot be rescheduled further or refunded.
A call or session missed is charged in full.
If you buy as a consumer, you may cancel a booking without giving a reason within 14 days of booking; a call or group session can be cancelled no later than 24 hours before it starts, and not once it has been rescheduled.
For a booking: any reservation on your card is released and any payment is refunded within 14 days of your telling me.
If the reservation fails, I email you; you then have 48 hours, or until the fee is due to be taken – whichever is sooner – to update the card, or the booking is cancelled at no cost.
To change the number of people in a group session, cancel the booking free of charge up to 24 hours before and book again. If some or all of the group do not attend, the full fee is still charged.
If I cannot hold a call or session, you can reschedule for a new time or be issued a full refund.
Structured lifestyle coaching programmes
Sessions are held on Google Meet at agreed times. With at least 48 hours’ notice, a session can be rescheduled free of charge to another time that suits us both.
A session missed, or cancelled with less than 48 hours’ notice, counts as held.
The programme starts when your dashboard account is created and the access instructions are emailed to you.
If you cancel within 14 days of booking, you pay for what has been provided by then, as set out in the programme summary, and the rest is refunded; the oversight part of the fee is refunded pro rata for the remaining full weeks. If you stop the programme more than 14 days after booking, nothing is refunded; sessions can still be rescheduled as above.
For a coaching programme already commenced: the payment for the part already provided is retained, and you get refunded for the outstanding components of the programme.
If I cannot deliver the programme:
- before the consultation – the fee is refunded in full;
- after the consultation – the oversight part of the fee is refunded pro rata for the remaining full weeks.
A custom coaching package is agreed in writing. A separate written agreement sets its content, fee and refund terms and prevails where it differs from the Terms of sale.
Printed books
For a printed book, you may cancel the order for 14 days from the day it is delivered.
Send it back to 4 Boclair Avenue, Bearsden, Glasgow G61 2SE, United Kingdom, within 14 days of cancelling, at your own cost. The price and the standard delivery charge paid by you are refunded within 14 days of the book reaching me. If the book has been handled more than needed to examine it, the loss in value will be deducted.
I am under a legal duty to supply books that conform to the contract. If a book arrives damaged or misprinted, email contact@dmitrysokolovmd.com with photographs as soon as you notice the damage or misprint.
Within 30 days of delivery, you can choose a free replacement or a full refund of the price and the delivery charge; after that, you receive a free replacement, or – only if the replacement is also faulty – a full refund.
A book returned because the address given was wrong or incomplete is not sent again.